Frequently Asked Questions

When will my delivery arrive?

Deliveries arrive on Fridays up until 8pm. As long as you have given a mobile telephone number you will be sent an SMS indicating your delivery window.

How much does delivery cost?

Delivery is free!

Is there anywhere in the UK you don’t deliver?

Unfortunately our shipping partner cannot guarantee Friday delivery to the following UK districts: Northern Ireland, Isle of Man, and Scotland postcodes PH, IV, KW, PA.

What happens if I’m not there to receive it?

First: make sure you've left a valid Mobile number when making your booking. Secondly, our delivery partner P will do their best to deliver in person, if you are not in they have been instructed to leave in a safe place or leave with a neighbour.

My box didn’t arrive. What should I do?

If in the very rare occasion your box hasn’t arrived, please contact let us know with the order and shipping number and we’ll make sure you are credited with a full replacement for a future week of your choosing.

I have restaurant vouchers on Gauthier Soho. Can I use them to buy the vegan box?

While we cannot accept restaurant vouchers for food boxes, all restaurant vouchers are extended for 24 months from expiry date, so there is plenty of time to use them.

Can I recycle the packaging?

Yes, all the packaging is recyclable plastic or biodegradable bamboo, and recycled cardboard from sustainable sources. We source our packaging from Kite Packaging and